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Temporary Service Interruption & Boil Water Advisory

Due to a main line break, water service will be temporarily interrupted to residents of Burning Bush Ridge, Flatwoods Ct, and River Birch Ridge Ct on Thursday 2/25/2021.

When water service is restored, as a precautionary measure, consumers in the affected area are advised to boil all water used for human consumption (including drinking, making ice, brushing teeth, washing dishes, and food preparation) or use bottled water until further notice. Vigorous boiling for one (1) minute prior to usage is recommended.
Click here to learn more

  • Hours of Operations 9:00AM-5:00PM
  • After Hours Water Emergencies 910-367-1537
  • After Hours Sewer Emergencies 910-367-2084

How H2GO Informs Customers of a Boil Advisory

3/7/2019 2:41:20 PM

1. All-Call Phone System  
When applicable, we will you the all-call phone system to alert customers. However, in periods of large outages, the all-call system may take some time to send out all of the calls and therefore might be rendered ineffective. If you have recently changed phone numbers or have not received all calls, please fill out an information update form to ensure we have the correct information on file.

2. Contact with Local Media
WWAY and WECT typically have these notices posted within minutes of being notified.

3. NextDoor
We sort these by neighborhoods and are able to target specific areas.

4. Mail Chimp Email Service
You can visit our website to signup, signup on our Facebook page, and there is a link on our residential application form when you sign up for service.

5. Facebook

6. Pushed
You can visit our website to signup and there is a link on our residential application form when you sign up for service.

7. Website
We have a notification bar that appears at the top of our website for every page you visit that alerts of boil advisories.
 
 

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