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System Development Fee Analysis

H2GO is seeking public input on their 2020 System Development Fee Analysis.
You can find the document HERE.
Please email your comments to BRWS@H2GOonline.com with subject line 'SDF Analysis Comment'.

  • Hours of Operations 9:00AM-5:00PM
  • After Hours Water Emergencies 910-367-1537
  • After Hours Sewer Emergencies 910-367-2084

How H2GO Informs Customers of a Boil Advisory

3/7/2019 2:41:20 PM

1. All-Call Phone System  
When applicable, we will you the all-call phone system to alert customers. However, in periods of large outages, the all-call system may take some time to send out all of the calls and therefore might be rendered ineffective. If you have recently changed phone numbers or have not received all calls, please fill out an information update form to ensure we have the correct information on file.

2. Contact with Local Media
WWAY and WECT typically have these notices posted within minutes of being notified.

3. NextDoor
We sort these by neighborhoods and are able to target specific areas.

4. Mail Chimp Email Service
You can visit our website to signup, signup on our Facebook page, and there is a link on our residential application form when you sign up for service.

5. Facebook

6. Pushed
You can visit our website to signup and there is a link on our residential application form when you sign up for service.

7. Website
We have a notification bar that appears at the top of our website for every page you visit that alerts of boil advisories.
 
 

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