Smoke Testing

Crews will be conducting smoke testing in the areas of The Forest at Mallory Creek and The Courtyards at Mallory Creek beginning the week of May 17, 2021.

What is smoke testing and why is it necessary?

Smoke testing involves setting up a blower then pumping non-toxic, simulated smoke through a community's sanitary sewer line. The smoke is pressurized and follows the path of any leaks within the system – revealing points of entry for I&I and helping to reduce unnecessary wastewater flow.

  • Hours of Operations 9:00AM-5:00PM
  • After Hours Water Emergencies 910-367-1537
  • After Hours Sewer Emergencies 910-367-2084

Customer Lobby Closure

3/18/2020 9:16:12 AM

As a precaution against the spread of Coronavirus (COVID-19), H2GO is closing their customer service lobby on Village Rd to all walk-in traffic beginning Tuesday, March 17. To ensure there is continued business operation and water and sewer services to our customers during this difficult time for our community, staff will remain on-site.

H2GO offers several remote payment options for their customers:
  • Customers can call 910-371-9949 to make payments over the phone. The $5 over-the-phone fee will be waived until their next regularly scheduled meeting;
  • Payments can also be made online by visiting H2GO’s website at www.H2GOonline.com;
  • H2GO’s drive-thru payment kiosk will remain open to the public at their office at 516 Village Rd. The kiosk has a drop-box for payments by check as well;
  • H2GO will continue to accept payments via mail with a paper bill stub sent to P.O. Box 2230 Leland, NC 28451;

On Sunday, March 15th, H2GO announced that all service disconnects for nonpayment will be suspended, effective immediately.




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