Smoke Testing

Crews will be conducting smoke testing in the areas of The Forest at Mallory Creek and The Courtyards at Mallory Creek beginning the week of May 17, 2021.

What is smoke testing and why is it necessary?

Smoke testing involves setting up a blower then pumping non-toxic, simulated smoke through a community's sanitary sewer line. The smoke is pressurized and follows the path of any leaks within the system – revealing points of entry for I&I and helping to reduce unnecessary wastewater flow.

  • Hours of Operations 9:00AM-5:00PM
  • After Hours Water Emergencies 910-367-1537
  • After Hours Sewer Emergencies 910-367-2084

Hurricane Florence Updates

9/25/2018 3:25:36 PM

9/25/18 - H2GO experienced no loss of pressure or system damages, therefore NO boil advisories have been issued because the water distribution system was not compromised. H2GO is continuously monitoring our system, as always, and will alert the public in various methods of communication if the need arises.

Please only rely on the official H2GO website or social media pages for information regarding H2GO related news.

Hurricane Florence Update Sunday 09/16/2018 03:00 PM  
H2GO has adequate levels of fuel for our pumps and have scheduled fuel deliveries for continued operations of the system.

Hurricane Florence Update Sunday 09/16/2018 12:00 PM     
Due to the effects from Hurricane Florence and continuous rainfall, H2GO and other area utilities are currently experiencing pump station failures and sewage overflows. Due to these issues, flood waters will contain raw sewage and it is advised to stay out of flood waters.

Hurricane Florence Update Sunday 09/16/2018 09:00 AM  
H2GO will close on Monday September 17th and remain closed until Monday September 24th due to damages to our office and power loss. We will have crews throughout the district to monitor and asses the damages from Hurricane Florence and will keep our community informed if we find any damages.

Hurricane Florence Update Monday 09/10/2018 09:00 PM

H2GO will close on Wednesday September 12th and remain closed until Monday September 17th in order to protect our employees and their families from the pending Hurricane Florence.

H2GO will have emergency staff on call during inclement weather to maintain the viability of our infrastructure and attempt to ensure our community has water, so long as their safety is not in jeopardy.

Be sure you are prepared.
H2GO has information avaliable on our website to help you prepare for the storm.

FAQ's From Brunswick County 9/10/18 1:45 PM

Water Service

Will Brunswick County cut off my water? If so, when?
Brunswick County will only cut off water to a community if the mayor of that community declares a mandatory evacuation. Even then, Brunswick County Public Utilities will not completely turn off water until such time as it is unsafe for staff to remain at these locations. If a less intense storm is anticipated, it may only be necessary to limit the flow to beach communities while still maintaining a minimum pressure. Any such decision is made jointly with officials in that town, based on storm decisions as they occur. Our goal is to maintain water availability throughout the storm, only shutting off water service to vulnerable beach communities well after a mandatory evacuation is declared in order to protect the integrity of the system in an effort to maintain both fire protection and potable (drinkable) water supplies.

If I evacuate, should I turn off my water?
Shutting off water to individual houses, especially those on the ocean front, may provide some level of protection if plumbing pipes are damaged during the storm.  However, care should be taken when this is done.  Some household appliances, such as water heaters, require water to operate properly and may be damaged if left powered on without a water supply.  Therefore, homeowners should consider powering off (shutting off appropriate breakers) if they choose to turn off the water at their house.  The homeowner should use their home’s private shut-off valve to the plumbing system to turn the water off; County equipment and valves in the meter box should not be tampered with.  There is electronic equipment in the meter box that may easily be damaged by unauthorized personnel.  It is worth noting that if a storm dictates that a Mandatory Evacuation be proclaimed for a community, Brunswick County will either limit the pressure or shut-off the water to the community immediately prior to the storm impact.


Grinder Pumps

Will my grinder tank fill up during a storm?
This is very unlikely.  A typical Grinder tank installed by Brunswick County has over 360 gallons of capacity above the point that the alarm comes on.  Most single-family residential houses use much less water than that during a typical day when showers, washers, dishwashers, etc  are being used.  During a storm event where power is lost, water usage is reduced considerably.  Usually, showers, washers, dishwashers, etc  are not used when the power is out thus extending the time it takes to fill the grinder tank.

What if the power stays out for an extended period after a storm?
During previous storm events, some areas of Brunswick County were without power for several days.  The grinder tanks had enough capacity for this time period without overflows occurring.  However, in the event of an extended time period without power, Brunswick County has the ability to use vacuum excavation trucks to empty the grinder tank.  In the case of a significant storm event requiring mandatory evacuation, it is expected that water usage will be minimal.

What if I use a generator?
If you use a generator capable of running high water usage appliances, it is recommended that you also power the breaker(s) to your grinder pump stations.  If the generator is capable and wired to energize the entire house, than the grinder pump will work as normal.

Will my grinder pump “dead head” (be incapable of pumping) due to high pressures in the system during a storm event?
This is very unlikely.  Typically, our grinder pumps are part of a low pressure system designed to have other similar sized grinder pumps connected to the system.  It is rare that a pump is not capable of pumping due to high pressure in a low pressure collection system.  However, if this occurs, as pumps turn off in the system upon emptying their basins, any pumps that are “dead heading” will eventually begin to pump down.

Our goal is to maintain water availability throughout the storm.





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